Frequently Asked Questions (F.A.Q.)
Everything you need to know, so you can order like a pro!
How do I get Café BonApp 2.0?
Café BonApp 2.0 is available for download wherever you get your mobile apps, including the Apple App Store or Google Play site.
How do I connect to my campus?
When you open the app for the first time you will be prompted to enter an access code, type “milky279” to connect to our campus.
Do I have to enter the access code, e-mail address, and verification code each time I want to use the app?
No, the app will remember all this information as long as you remain logged in.
Why is Milky Way Bar the only option?
At this time we are only offering mobile ordering services at the Milky Way in EGA-4.
Why do I have to select a window of time when ordering?
Due to space limitations for both guests and our staff, we are aiding social distancing by limiting the number of people who can order during a given window of time. Our goal is to provide a safe dining experience for all.
What happens if I miss picking up my order within the specified window of time?
To help us minimize waste, we request that you make every attempt to pick-up during your scheduled time. If you are not able, please place the order again at a time that can accommodate your schedule.
What if the time I want isn’t available?
We have a limited number of people we can serve during each window of time, if there is no availability then you will have to select a different time slot. This is to ensure social distancing can be safely practiced in the coffee bar.
How far in advance can I book my slot and place my order?
As of now, we are only taking day of orders.
Can I place a repeat order from my previous order history or do I have to enter it again?
Although the app does not currently have repeat capability, we will be adding this feature in the future.
I like my drink prepared a certain way, can I modify menu items or provide specific instructions through the app?
There are options to customize your flavors and additions.
Do I have to use Café BonApp 2.0 to order from the Milky Way?
Yes! At this time we are only taking orders through the app, this ensures social distancing requirements are met and that our team has the time to safely prepare and serve your beverage.
Where do I pick up my order?
There will be clear signage on where ‘Mobile Order Pick-Up’ stations are located within the coffee bar.
I have a problem with my order or the app, how do I get help?
Within the app there is a button called “Account”, click that and you can submit your issue using the “Support” function.
I have additional questions not answered here, who can I talk to?
Please contact Lee.Duvall@cafebonappetit.com